thr89 FAQ — Frequently Asked Questions

thr89 requires a government-issued photo ID — your Indonesian National Identity Card (KTP) or a valid passport. Alongside your ID, you will need to submit a selfie photograph holding the document next to your face, taken on the day of submission. For higher withdrawal tiers, proof of address (a recent bank statement from BCA, BRI, BNI, or Mandiri, or a utility bill) may also be requested. Most KYC reviews are completed within 24 hours (WIB).

No. thr89 strictly enforces a one-account-per-person policy. Opening duplicate accounts — whether under the same name or different details — is a violation of our Terms & Conditions and may result in all accounts being permanently closed and balances forfeited. If you have forgotten your login credentials, use the password reset function or contact support at [email protected] rather than creating a new account.

First, use the "Forgot Password" link on the login page to reset your password via your registered email. If you no longer have access to that email address, contact our 24/7 support team at [email protected] with your full name and registered phone number. Our agents will guide you through the account recovery process after completing an identity verification step to protect your account security.

To close your account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Before closure, ensure your account balance is withdrawn in full, as remaining funds may not be recoverable after closure is confirmed. If you are closing your account due to problem gambling concerns, we strongly recommend selecting the self-exclusion option instead — this provides additional safeguards and can be reversed after a mandatory cooling-off period.

The minimum deposit on thr89 is Rp 25.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay) and Rp 50.000 for local Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga). There is no maximum deposit limit imposed by thr89, though your bank or e-wallet provider may apply daily transaction caps. Always check your bank's individual transfer limits, particularly for BRI and BSI transfers made via mobile banking.

The minimum withdrawal amount to a Bank Mandiri account is Rp 100.000. This same minimum applies across all major Indonesian bank withdrawal options including BCA, BRI, BNI, CIMB Niaga, and OCBC NISP. For e-wallets such as OVO, DANA, and GoPay, the minimum withdrawal is Rp 50.000. thr89 does not charge processing fees on withdrawals. The bank or e-wallet provider may apply their own transfer handling fees, which are outside thr89's control.

thr89 is committed to fast withdrawals. Most requests are reviewed and dispatched within 15–30 minutes after approval by our finance team. For verified accounts (KYC complete), standard withdrawals to BCA, BRI, BNI, and Mandiri typically arrive within 1–2 hours. E-wallet withdrawals via OVO, DANA, and GoPay are often faster — frequently under 10 minutes. Withdrawal requests submitted after midnight WIB may be processed in the following morning's batch, but the target remains same-day settlement.

Yes. thr89 accepts deposits via ShopeePay, with a minimum of Rp 25.000 and instant crediting in most cases. LinkAja is supported as a deposit method with the same minimum threshold. These e-wallets are especially convenient for Indonesian players in cities such as Surabaya, Bandung, and Medan where mobile payment adoption is high. To deposit, select your preferred e-wallet from the cashier, enter the amount, and follow the in-app payment confirmation steps.

Withdrawals may be placed on hold for several reasons: your KYC verification is pending or incomplete; an active bonus wagering requirement has not yet been met; the withdrawal amount triggers a routine security review; or the bank destination details (account name or number) do not match your registered thr89 account name. In all cases, thr89 support will contact you via your registered email. To avoid delays, ensure your KYC is fully verified and your registered bank account is in your own name.

Yes. thr89 offers togel (Indonesia's traditional numbers lottery game), and you can fund your account via OVO before placing togel wagers. The platform covers popular draw markets including Singapore and Sydney pools, with results published according to each market's official schedule. Minimum bet amounts for togel start from Rp 1.000 per position. Full togel game rules, odds, and prize tables are available on the game lobby page within your thr89 account.

Return-to-Player (RTP) percentages vary by individual slot title and provider. On thr89, popular slot gacor (high-payout slot) titles from Pragmatic Play, Microgaming, Pocket Games Soft (PGS), and NetEnt typically carry RTPs between 94% and 97.5%. Each game's RTP is disclosed in its individual rules section — accessible by clicking the information icon within the game window. thr89 exclusively works with licensed providers whose RTP figures are certified by independent testing laboratories.

Sabung ayam (traditional Indonesian cockfighting) is available as a live-streamed betting product on thr89. Users bet on the outcome of each match — selecting either Meron (the favored rooster, assigned a red marker) or Wala (the challenger, assigned a blue marker), with odds updated before each bout based on betting volume. Matches are streamed live with a dedicated host. Minimum bet per bout starts at Rp 10.000. Sabung ayam is available around the clock and is accessible via the live games section of your account.

Yes. The thr89 platform is fully optimized for mobile browsers on both Android and iOS devices. No app download is required — simply open the thr89 website in your mobile browser and the interface adapts automatically. All game categories (sports betting, slots, live casino, togel) are accessible on mobile. Live casino tables streamed by Evolution Gaming and sports betting markets load smoothly on 4G and WiFi connections common across Jakarta, Bali, and other Indonesian cities.

Wagering requirements specify how many times a bonus amount (or bonus plus deposit) must be bet before the resulting balance becomes withdrawable. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must wager a total of Rp 1.000.000 before requesting a withdrawal. Not all game types contribute equally — sports bets and slots may contribute at different rates. The full contribution table and expiry period for each bonus are detailed in the individual promotion's terms, accessible in your thr89 account.

Yes. thr89 runs regular cashback and rebate promotions for active members, particularly on sports betting losses and live casino turnover. Cashback is typically calculated on net losses over a defined period (daily or weekly) and credited to your account as bonus funds or direct cash, depending on the promotion. Rebates on slot play are also available to members who reach certain monthly wagering thresholds. Check the active promotions section in your thr89 account for current cashback rates and eligibility conditions.

thr89 rewards loyal players through a tiered VIP program. Members accumulate loyalty points based on their real-money wagering activity across all game categories. As you accumulate points, you progress through VIP tiers, each unlocking enhanced benefits such as higher withdrawal limits, dedicated account managers, faster processing times, exclusive bonus offers, and priority customer support. VIP status is reviewed on a regular basis and maintained by meeting the minimum activity thresholds for your current tier.

thr89 periodically runs seasonal promotions tied to significant Indonesian calendar events including Idul Fitri / Lebaran, Chinese New Year (Imlek), Indonesian Independence Day (17 August), and the Ramadhan fasting month. These campaigns typically feature enhanced deposit bonuses, special free-spin offers, or increased cashback rates for a limited window. Seasonal promotion announcements are made via registered email and displayed in the promotions section of your account. Specific dates for lunar and Hijri calendar events are not fixed, so check regularly for active offers.

You must be at least 21 years old to register and play on thr89. This requirement applies to all Indonesian players regardless of city or province. Age is verified during the KYC process through your government-issued Indonesian KTP or passport. Any account found to belong to a person under 21 will be permanently closed immediately, with all funds forfeited. If you are a parent or guardian and suspect that a minor has accessed thr89, please contact us at [email protected] immediately.

Both tools are accessible from the Responsible Gaming section of your account settings. To set a deposit limit, choose a daily, weekly, or monthly cap in IDR — the system enforces this limit immediately. Reducing a limit takes effect right away; increasing one requires a 24-hour review period to prevent impulsive changes. Self-exclusion allows you to suspend your account for 1 month, 3 months, 6 months, or permanently. During self-exclusion, login is blocked and any marketing communications are halted. For assistance, email [email protected].

If you are concerned that your gambling is becoming difficult to control, the most important step is to act early. thr89 encourages you to use the self-exclusion tool immediately to pause your account. You can also contact our 24/7 Indonesian-speaking support team at [email protected] — all conversations are confidential and non-judgmental. For professional help, Gamblers Anonymous and international online counseling services offer support in Indonesian and English. Full guidance is available on our Responsible Gaming page.